Block Street Cup Support

Need help? Email support@blockstreetcup.com. We read every message and reply as soon as we can. Please include your phone model and, for purchases, the date and your store receipt or order number.

I changed or reset my phone and lost my coins

Your profile, coins and items are saved only on your device; there is no copy on a server. They cannot be restored after uninstalling the app, changing phones or using Profile › Delete data on this device.

I bought coins but did not receive them

Open the game again with an internet connection: an unfinished purchase is delivered automatically when the game starts. If the coins are still missing, email us with the date and your receipt or order number.

How do I get a refund?

Payments are processed by Apple or Google. On iPhone, request a refund at reportaproblem.apple.com. On Android, follow Google Play's refund steps.

How do I sign in to Game Center or Google Play Games?

Open Profile and tap Connect. On iPhone, if you skipped the sign-in prompt, sign in under Settings › Game Center and return to the game. Signing in is optional; it adds leaderboards and achievements.

How do I change the language?

Settings › Language: English or Tiếng Việt.

How do I delete my data?

Use Profile › Delete data on this device, or uninstall the app. We do not keep any of your data.